We want you to enjoy your shopping experience every time you order from However, there may be times when the goods you order are not exactly what you wanted or expected. We are happy to accept the return of goods if they are unused and in their original packaging and condition. If you return goods within fifteen working days of receipt, we will issue a full refund of the purchase price.

We will refund the delivery charges only if the goods are:

Goods returned in an unacceptable condition may be refused or a re-stocking fee applied

Damaged or Defective Goods

Please inspect the goods as soon as you receive them; damaged or defective goods should be returned within fifteen working days of receipt. At our discretion, we will replace the goods or refund the purchase price.

How to return goods

You must notify us that you will be returning goods, (within fifteen working days of receipt of the goods) by calling The Middlesex Shop on 020 7289 1300.

When telephoning, please have the following details to hand:

In the case of damaged or defective goods, please provide a full description of the problem. This will ensure we can process your return as quickly as possible. All goods must be returned in their original packaging, together with the delivery note. In the case of damaged goods, if the packaging itself is damaged, please include this packaging with the returned goods. Please remember to:

Parcels being returned remain your responsibility until we safely receive them. Therefore, we recommend you obtain proof of postage when returning a parcel. If you have any queries on our Returns Policy, you can e-mail us at or telephone The Middlesex Shop on 020 7289 1300. This Returns Policy does not affect your statutory rights.


If, because of bad weather conditions at the Ground on the day for which this ticket is valid, play does not take place, or is restricted to 5 overs or less for Friends Life t20 tickets or 10 overs or less for Clydesdale Bank 40 tickets, with no result being obtained, a full refund of the face value of the ticket is available.

No refunds are available for Uxbridge Season Tickets.


To obtain a refund send your ticket(s), along with your name and address, to the Middlesex CCC Office, Lord's Cricket Ground, London, NW8 8QN no later than 28 days after the match. Please allow 30 days from the receipt of your claim for your refund cheque to be issued.

This ticket is issued subject to the bearer abiding by the Ground Regulations, copies of which are displayed at the entrances.

No alcohol may be bought into the ground for this Friends Life t20 Fixture.

Under 15s must be accompanied by an adult.



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